Microsoft Office
Windows
Microsoft Project
Refund & Returns Policy
At Keysomatic , we are committed to delivering exceptional customer service and ensuring your satisfaction with our digital Microsoft Products. We understand that there may be instances where you need to request a refund. This Refund and Returns Policy outlines the terms and conditions under which refunds will be considered.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The refund request must be submitted within 30 days of the purchase date.
- The digital product must remain unactivated and unused.
- A valid reason for the refund request must be provided, such as technical issues with the product, incorrect product delivery, or an unintentional extra purchase.
Non-refundable Items
Please be aware that certain items are not eligible for refunds, including:
- Activated or used digital products.
- Products purchased during promotional events or with discount codes.
- Products acquired as part of a bundle or package deal.
Refund Process
To initiate a refund, please adhere to the following steps:
- Reach out to our support team via email at contact@keysomatic.com or by phone at +1 (725) 712-2397.
- Supply your order number, date of purchase, and a comprehensive explanation for your refund request.
- Our support team will assess your request and respond within 2 business days. If your refund request is granted, the refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Returns
As our products are digital, returns are not applicable. However, if you encounter any issues with your purchase, please contact our support team withing 30 days for assistance.
Contact us
If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us at contact@keysomatic.com or +1 (725) 712-2397. Our support team is available to assist you and address any concerns you may have. We are here to ensure your experience with Keysomatic is nothing short of exceptional.
